Privacy Policy

At Coast Mechanical, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you use our mobile mechanic services, heavy diesel repairs, or visit our website.

We value transparency and trust, and this policy ensures you understand how your information is handled when dealing with a reliable, MTA Assured, mobile mechanic in the Hibiscus Coast and surrounding areas.

1. Information We Collect

When you interact with Coast Mechanical—online or in person—we may collect the following information:

• Full name and contact details (phone number, email address, physical address)
• Vehicle or machinery information (make, model, registration number)
• Service history or repair details
• Payment and billing details
• Any other information provided through enquiry forms, bookings, or service requests

This information is collected through our website forms, phone bookings, emails, and in-person consultations.

2. How We Use Your Information

We use your information to:

• Schedule and manage bookings for mobile automotive repairs and diesel mechanic services
• Provide accurate diagnostics and service recommendations
• Process invoices and payments
• Contact you for updates, service reminders, or follow-ups
• Improve customer experience and our services
• Respond to emergency roadside assistance or breakdown requests

Your data helps us deliver fast, efficient, and personalised mechanical services across the Hibiscus Coast, North Auckland.

3. Storage and Security

Coast Mechanical takes reasonable steps to protect your data from misuse, loss, unauthorised access, and disclosure. All personal information is securely stored using encrypted digital platforms or protected physical records.

Only authorised personnel (our qualified mechanics and admin staff) can access this information when necessary to carry out services or communication.

4. Disclosure of Personal Information

We do not sell, rent, or trade your personal data to third parties. We may share information with trusted service providers when necessary to:

• Order parts specific to your vehicle or machinery
• Process payments or financial records
• Comply with legal obligations (e.g., MTA or insurance requirements)

We ensure any third-party services used also comply with New Zealand’s Privacy Act 2020.

5. Cookies and Website Tracking

Our website may use cookies or similar technologies to enhance your experience, track website traffic, and improve SEO performance. This includes anonymous tracking tools such as Google Analytics.

You can adjust your browser settings to refuse cookies or notify you when they’re being used.

6. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or outdated information
• Ask us to delete or limit the use of your information (subject to legal requirements)

To make a request, please email derek@coastmechanical.co.nz.

7. Third-Party Links

Our website may contain links to external sites (e.g., MTA Assured or suppliers). We are not responsible for the privacy practices or content of those websites.

8. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in legal requirements or how we operate. Any updates will be posted on this page and take effect immediately.

9. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact:

Coast Mechanical

Email: derek@coastmechanical.co.nz

Phone: 021 234 0608

Location: Mobile service across the Hibiscus Coast, North Auckland, NZ