Terms & Conditions

Welcome to Coast Mechanical, your trusted provider of mobile automotive repairs, heavy diesel services, and 24/7 emergency breakdown support on the Hibiscus Coast, New Zealand. By accessing or using our website, booking a service, or engaging with our mechanics, you agree to the following terms and conditions:

1. Services Offered

Coast Mechanical offers a wide range of services, including but not limited to:

Mobile mechanic services for cars, trucks, and heavy vehicles

Diesel engine diagnostics and repairs

Fleet maintenance and servicing

Emergency roadside breakdown assistance (available 24/7)

Preventative maintenance for machinery and vehicles

General automotive repairs and servicing

All services are carried out by fully qualified, MTA Assured mechanics. We take pride in delivering reliable, honest, and expert service to all our customers across the Hibiscus Coast and surrounding areas.

2. Booking and Appointments

Bookings can be made online, via phone, or through email.

Same day service may be available depending on technician availability.

24-hour emergency service is prioritised for urgent breakdowns or roadside assistance needs.

All service times are estimates and may vary based on location, traffic, and mechanical complexity.

3. Pricing and Payments

All prices quoted are in NZD and include GST unless stated otherwise.

Diagnostic and call-out fees may apply for mobile mechanic visits.

A full quote will be provided before any major work begins.

Payment is due upon completion of work, unless otherwise agreed.

We accept paywave, credit cards, and bank transfers.

4. Cancellations and No-Shows

Cancellations must be made at least 12 hours in advance.

Missed appointments or late cancellations may incur a call-out fee.

For emergency breakdowns, we reserve the right to charge a higher rate after hours or in remote locations.

5. Warranty and Workmanship

All work completed by Coast Mechanical is backed by a 12-month workmanship warranty unless otherwise stated.

Manufacturer warranties on parts apply where relevant.

Coast Mechanical will not be held liable for damage caused by previously existing mechanical issues or customer misuse.

6. Liability

Coast Mechanical will take all reasonable care when performing services, but is not liable for delays or damages caused by factors beyond our control, including weather, traffic, or supplier delays.

We are not responsible for loss or damage to personal belongings left in vehicles.

7. Customer Responsibilities

Ensure your vehicle or equipment is in a safe and accessible location for servicing.

Provide accurate information regarding vehicle issues and service history.

Authorise all work before commencement.

8. Use of Website and Content

All content on this website, including service descriptions, images, and branding, is the property of Coast Mechanical.

You may not reproduce, copy, or reuse our content without written permission.

By using our website, you agree not to engage in any unauthorised or malicious activities.

9. Privacy Policy

We respect your privacy. Any personal or contact information collected during bookings or communications will be handled in accordance with our Privacy Policy.

10. Amendments to Terms

Coast Mechanical reserves the right to update these terms and conditions at any time. Changes will be posted on this page and will take effect immediately.

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If you have any questions regarding these terms or our services, please contact us at derek@coastmechanical.co.nz or call 021 234 0608.